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Help & FAQ
Have a question about your piece of the Galilee? We’re here to help. Whether you’re curious about our hand-picked natural materials, our purely human digital creations, or shipping details, you’ll find the answers below. If something is still on your heart, reach out to us for a warm Galilee welcome.
Product Care & Quality
Our clay products are durable and dishwasher safe. They handle water perfectly; however, please ensure they are never exposed to direct fire or extreme heat sources.
No. To preserve the natural beauty and integrity of our Oak wood products, they should be kept dry and must not come into contact with water.
While our necklaces are high-quality, we recommend removing them before showering or swimming to maintain their finish and beauty over time.
Because we work with natural materials and every piece is hand-crafted, no two items are identical. Small variations in texture, color, and shape are what make your piece a unique, one-of-a-kind treasure.
Digital Services & Authenticity
Absolutely not. We take pride in our authenticity. Every photo and video you see on our site is 100% human-made, captured by us to bring you the true, unfiltered spirit of the Galilee.
Each blessing video is filmed personally for you upon request. You can expect your unique video to arrive in your email inbox within 48 hours.
Yes. You have full control over your experience. You can cancel your Live Camera subscription at any time through your account settings.
Shipping & Returns
Since each of our products is individually handcrafted and unique, we do not accept returns or exchanges. However, if your item arrives damaged or defective, please contact us immediately, and we will ensure it is resolved.
While many items are ready for shipment, clay products typically ship within one week of your order to ensure they are carefully prepared and packed for their journey.
We provide reliable shipping with the following flat rates:
- Orders up to 2kg: $12
- Orders over 2kg: $28
Yes! We bring the blessing of the Galilee to homes all across the globe.